Troubleshooting

Windows shows a warning on installation

A SmartScreen "unknown publisher" message may appear. This is normal for a recent indie studio and does not mean the file is dangerous: More info → Run anyway.

My antivirus flags Zones

An antivirus can wrongly flag a recent native app (false positive):

Ensure you downloaded Zones from the official website.
Allow the app in your antivirus if needed.
Flags disappear as the publisher gains reputation (it is also submitted to antivirus vendors).

An app won't open from a zone or the dock

Check that the shortcut points to a program that is still installed.
Try launching the app from the Start menu: if it fails there too, the problem is with the app, not Zones.
Restart Zones, then try again.

A zone (or files) seems to have disappeared

A zone mirrors a real folder: your files are not lost. Use Settings → Support → Open Zones folder to find them in Explorer, and check the Windows Trash (Restore). Reminder: when closing a non-empty zone, Zones always asks what to do (Keep / Move to Desktop / Trash).

Activation fails

Initial activation requires an Internet connection (once).
Double-check the license key (no extra spaces).
If all your seats are used, deactivate a device in Settings → License before activating a new one.

Contacting support

Settings → Support → Report a bug. For faster processing, include the version (Settings → About), a precise description, reproduction steps, and Copy my system info. Support covers installation, activation, core usage and bugs — not basic training (this documentation serves that purpose).