Troubleshooting

Windows displays a warning during installation

A SmartScreen “unknown publisher” message may appear. This is normal for a recent independent studio and does not mean that the file is dangerous: Additional information → Run anyway.

My antivirus reports Zones

An antivirus can wrongly report a recent native application (false positive):

Make sure you downloaded Zones from the official site.
Authorize the application in your antivirus if necessary.
The report is reduced as the publisher gains reputation (it is also submitted to antivirus publishers).

An application does not open from a zone or the dock

Check that the shortcut points to a program that is still installed.
Try launching the application from the Start menu: if it does not open either, the problem comes from it, not from Zones.
Restart Zones, then try again.

An area (or files) seems to have disappeared

A zone reflects a real folder: your files are not lost. Use Settings → Support → Open Zones folder to find them in Explorer, and think of the Windows Recycle Bin (Restore). Reminder: when closing a zone with content, Zones always asks what to do (Keep / Move to Desktop / Trash).

Activation fails

Initial activation requires Internet connection (one time).
Check the license key (no extra spaces).
If all your stations are in use, deactivate a device in Settings → License before activating a new one.

Contact support

Settings → Support → Report a bug. For quick processing, attach the version (Settings → About), a precise description, the reproduction steps, and Copy my system info. Support deals with installation, activation, operation and anomalies — not user training (this documentation is there for that).